Touch Clear data and tap OK to confirm.Īfter doing this, try to see if the app now has audio when in conference call. Tap and hold on its icon until options show.ħ. Go to the screen where the Zoom app is located.ģ. Swipe up from the bottom of the screen to pull up the app drawer.Ģ. So what you have to do next is to clear its cache and data to rule out the possibility that the problem is due to some settings or corrupt cache and data files. – Restart your phone to refresh its memory and reload all services.Īs long as the problem isn’t with the hardware, a restart should be able to fix the problem provided that the volume is turned to an audible level.Īssuming that your phone plays an audio without any problem with other apps, then the problem can be with Zoom.

– Disable Bluetooth to make sure your phone isn’t channeling the audio to a wireless speaker or headset.

– Disconnect any accessory, especially headphones. However, if there’s no audio, then try the following: If you can hear the audio from the music app, then it means the speaker is just working fine. Play a track with the volume turned all the way up. Don’t worry, you don’t need to be a technician to do it.įirst off, close Zoom and open the music app you often use. What we’re going to do is to make sure that the hardware of your phone, specifically the loudspeakers are working.

Zoom join audio not working